WMBA6501/ MHRM6501 / WMBA 6501 / MHRM 6501
WMBA6501 Conflict Management and Negotiation
Week 5 Assignment
CONFLICT MANAGEMENT SIMULATION PREP AND ASSIGNMENT
PART 1: SIMULATION PREPARATION
In Week 6, you will have an opportunity to put theory into practice by participating in an online simulation experience within a virtual classroom environment. This unique simulation experience will allow you to interact online in real time with two avatars—a Global ProTech employee and his manager, who are in the midst of a conflict. Although Global ProTech has a flex-time policy with regard to arrival time, the manager is frustrated because the employee has been chronically and unpredictably late to work. Unknown to the manager, the employee has recently taken on the care of an older parent.
In the Simulation, you will be presented with four challenges related to the scenario above. Use the time this week to review the specifics of the experience as well as additional supportive information in the materials below.
Conflict Management Simulation Preparation Material
Simulation Session Guide Links to an external site.
Conflict Management Scenario Background and Simulation Preparation Download Conflict Management Scenario Background and Simulation Preparation
Conflict Management Simulation Ideas and Resources Download Conflict Management Simulation Ideas and Resources
Conflict Management Simulation Meeting Notes Template Download Conflict Management Simulation Meeting Notes Template
Global ProTech Flex-Time Policy Download Global ProTech Flex-Time Policy
Conflict Management Simulation Preparation Media
Sample Simulation Video (located in the Week 5 Learning Resources)
After the Simulation is complete in Week 6, you will have an opportunity to reflect on and discuss your experience during the Conflict Management Simulation Reflection Discussion in Week 7.
Important Note: You will not be graded on your performance during the Simulation activity in Week 6; rather, this exercise is a tool to practice your skills and reflect on your approach.
PART 2: SIMULATION GRADED ASSIGNMENT: PREPARING YOUR SIMULATION MEETING NOTES
A key best practice for leading effective meetings is to create notes that will help you organize your thoughts, formulate and work toward your goals, and keep the meeting moving. As you prepare your meeting notes for the Conflict Management Simulation in which you will be involved and this Assignment, use these questions inform your thinking.
Note: Each of the bullet points corresponds to the challenges you will be addressing during your Simulation experience.
How will you begin the meeting?
Using facilitation and active listening skills
Greeting both the manager and the employee
Creating a safe space to foster open dialogue
Discussing the purpose of the meeting.
How will you use active listening skills as you begin to guide the collaborative conflict management process, including:
Asking each person to share his/her perspective
Acknowledging that you are listening to each person’s perspective by asking questions and/or paraphrasing and demonstrating appropriate body language.
How will you facilitate solving the conflict by:
Sharing the Global ProTech flextime policy
Using active listening skills
Utilizing the recommended collaborative conflict management strategy/steps with the goal of presenting a solution that respects both people’s needs
How will you end the meeting cordially, including:
Summarizing what has taken place
Establishing a check-in plan for progress
Note: Before you begin this Assignment, make sure you have reviewed all of the preparation materials. Then, use the Conflict Management Simulation Meeting Notes template Download Conflict Management Simulation Meeting Notes template to complete the Assignment. Once you have completed your meeting notes in the template, submit the Assignment by Day 7. Also, save these notes to use during your Week 6 Simulation.
